Shipping policy

Thank you for shopping with Loopline Ceramics. Every piece is carefully handmade and thoughtfully packaged to ensure it arrives safely. I truly appreciate every order, and your support allows me to continue creating beautiful handmade ceramics and sharing my journey with you.

Handmade with Care

Every Loopline Ceramics piece is individually handmade, meaning slight variations in shape, glaze and finish are part of what makes each piece unique. These subtle differences are a celebration of the handmade process and ensure that no two pieces are ever exactly the same.

Processing Your Order

Orders are typically processed within 1–2 business days. Once your order has been dispatched, you'll receive an email confirmation with delivery details where available. During particularly busy periods or if an item is made to order, processing times may be a little longer. If this is the case, I'll always do my best to keep you informed.

UK Delivery

I currently deliver throughout the United Kingdom using the following delivery options:

  • Standard Delivery – £5.50 for orders under £50, with an estimated delivery time of 3–5 business days.
  • Free Standard Delivery – Available on all orders of £50 or more, with an estimated delivery time of 3–5 business days.
  • Express Delivery – £9.50, with an estimated delivery time of 1–2 business days.

Please note that delivery times are estimates and may occasionally vary during particularly busy periods or due to circumstances outside of my control.

Packaging

Every order is carefully wrapped using protective packaging to ensure your ceramics arrive safely. I take great pride in preparing each parcel with the same care and attention that goes into making every piece.

Damaged Deliveries

Whilst every effort is made to package your order securely, if your parcel arrives damaged, please contact me within 48 hours of delivery. To help me resolve the issue as quickly as possible, please include your order number along with photographs of both the damaged item(s) and the packaging. I'll work with you to find a suitable solution as quickly as I can.

Incorrect Delivery Information

Please ensure that your delivery address is entered correctly when placing your order. Unfortunately, we cannot accept responsibility for delays or lost parcels resulting from incorrect address information provided during checkout.

Delivery Delays

Once your order has been dispatched, delivery is managed by my chosen courier. Although we'll always do my best to help should any issues arise, we cannot be held responsible for delays caused by the courier, severe weather conditions or other circumstances beyond my control.

Questions

If you have any questions about delivery before placing your order, please don't hesitate to get in touch. We'll always be happy to help.

Thank you for supporting a small independent maker. Every order genuinely means a great deal and helps Loopline Ceramics continue creating thoughtful, handcrafted pieces to be enjoyed, gifted and treasured for years to come.